Quality and reliability are of the highest importance and have been demonstrated to our customers over time.
Many Ektor products are designed and manufactured in our Australian-owned factory, quality certified to ISO 9001:2015.
Quality and reliability
Warranty
Our commitment
Quality and reliability are the driving goal in the creation of all Ektor lighting products.
We take after-sales support seriously. All of our products are covered by a robust warranty against defects, with clear pathways to resolution depending on the product and application.
- All Ektor products include a standard return to base warranty against defects.
- Select products are eligible for on-site warranty service, subject to product eligibility, location, access, and service availability.
View warranty periods by product type in the table below, and view our warranty statement for full terms and conditions.
Coverage by product type
| Product Type | Includes | Total Warranty | On-site Service | Note |
|---|---|---|---|---|
| Core / Basic & General Lighting | CORE, BASIC | 5 Years | First 2 Years | Emergency & exit lighting, and non-emergency general lighting |
| Ektor One / Networked Lighting | ONE, EMO, DA | 8 Years | Return to base only | Includes products with monitored capabilities e.g. DALI / Lynk |
| Lynk / Networked Controllers | — | 8 Years | Return to base only | Includes Lynk gateways and DALI-2 emergency controllers (AWAC) |
| Accessories | — | 5 Years | First 2 Years | Includes timers |
| Software and consumables | — | 1 Year | Return to base only | Includes batteries sold separately |
To confirm warranty coverage for individual product codes, please refer to our Warranty Listing page.
Important information
Warranty periods commence from the date of purchase.
For full terms and conditions, refer to the applicable Ektor warranty statement.
Australian Consumer Law and New Zealand Consumer Law apply in addition to any warranty provided.
Note: Above warranty periods apply to products sold after 1/7/2026. For products sold between 1/2/2026 and 30/6/2026, view warranty terms here. For products sold between 1/11/22 and 1/2/2026, view warranty terms here. For products sold between 1/7/2020 and 31/10/2022, view warranty terms here.
All legacy Advanced and Lite products stay on their previous warranty terms until sold out.
How to claim
Step 1: Check your product warranty
Determine if your product is covered under the standard return-to-base warranty or is eligible for on-site warranty service.
Remember, warranty periods begin from the date of purchase and any on-site warranty periods apply first.
View our warranty listing page for a full breakdown of coverage by product.
Step 2: Follow the claims process for your product
Return to base warranty
All Ektor products are covered by a standard return to base warranty against defects.
Under a return to base warranty:
- Products are returned to the place of purchase
- The electrical wholesaler manages the warranty claim with Ektor
- Warranty remedies may include repair, replacement, or refund in line with the applicable warranty terms
To claim a return to base warranty, please contact your place of purchase to start the claim.
On-site warranty service
Select products may be eligible for on-site service, subject to product eligibility and acceptance of the warranty claim.
Where applicable, the on-site warranty period applies first, after which, the product continues to be covered under the standard return to base warranty for the remainder of the warranty period.
If your product is eligible, you can lodge an on-site warranty service request using the portal below.
Need assistance before lodging a warranty claim?
Please review our Support Hub for product guidance and troubleshooting information. Many common issues can be resolved without submitting a warranty claim.
Become an approved warranty service partner
Evolt works with an approved national warranty service network to support eligible on-site warranty claims.
Licensed electricians and contractors who are interested in carrying out authorised warranty servicing for select Ektor products can apply to join the service partner network.
Applications are assessed by our appointed warranty service partner. Approval is subject to licensing, coverage area, and network requirements.
